PRIVACY POLICY
Golden House Foods
Last Updated: April 22, 2025

INTRODUCTION

Golden House Foods ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.GoldenHouseFoods.com or purchase our food products.

INFORMATION WE COLLECT

Personal Information You Provide:
- Name and contact details (email address, phone number, mailing address)
- Billing and payment information
- Account login credentials
- Communications you send to us (inquiries, feedback, reviews)
- Dietary preferences, allergen notes, or special requests related to orders

Information Collected Automatically:
- IP address and browser type
- Pages viewed and time spent on our site
- Referring website addresses
- Device identifiers and operating system
- Cookie data (see our Cookie Policy)

FOOD SAFETY & ALLERGEN INFORMATION

When you provide dietary or allergen information to us, we use it solely to fulfill your order safely and accurately. We treat this information with care and do not share it for marketing purposes.

HOW WE USE YOUR INFORMATION

We use your information to:
- Process and fulfill your food orders
- Send order confirmations, shipping updates, and receipts
- Respond to your questions and customer service requests
- Improve our products, website, and overall service
- Send promotional emails and special offers (with your consent)
- Comply with food safety regulations and applicable laws
- Prevent fraud and ensure the security of our platform

SHARING YOUR INFORMATION

We do not sell your personal information. We may share information with:
- Shipping and delivery partners to fulfill your orders
- Payment processors for secure transaction handling
- Analytics providers to help us understand website usage
- Legal authorities when required by law

All third-party partners are required to handle your data securely and only for the purpose of providing their service to us.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill orders, maintain your account, comply with legal obligations, and resolve disputes.

YOUR RIGHTS

Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Lodge a complaint with a data protection authority

To exercise any of these rights, contact us using the information below.

CHILDREN'S PRIVACY

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

SECURITY

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no internet transmission is completely secure.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects when changes were last made. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

CONTACT US

Golden House Foods
Website: www.GoldenHouseFoods.com