PRIVACY POLICY
Golden House Foods
Last Updated: July 26, 2026

INTRODUCTION

Golden House Foods ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.GoldenHouseFoods.com or purchase our food products.

INFORMATION WE COLLECT

Personal Information You Provide:
- Name and contact details (email address, phone number, mobile number, mailing address)
- Billing and payment information
- Account login credentials
- Communications you send to us (inquiries, feedback, reviews)
- Dietary preferences, allergen notes, or special requests related to orders

Information Collected Automatically:
- IP address and browser type
- Pages viewed and time spent on our site
- Referring website addresses
- Device identifiers and operating system
- Cookie data (see our Cookie Policy)

FOOD SAFETY & ALLERGEN INFORMATION

When you provide dietary or allergen information to us, we use it solely to fulfill your order safely and accurately. We treat this information with care and do not share it for marketing purposes.

HOW WE USE YOUR INFORMATION

We use your information to:
- Process and fulfill your food orders
- Send order confirmations, shipping updates, and receipts
- Respond to your questions and customer service requests
- Improve our products, website, and overall service
- Send promotional emails and special offers (with your consent)
- Comply with food safety regulations and applicable laws
- Prevent fraud and ensure the security of our platform

SMS / MOBILE MESSAGING

If you opt in to receive text messages from Golden House Foods, we will use your mobile number solely to send you the messages you have consented to receive, such as order updates, shipping notifications, customer service replies, and, where you have separately opted in, promotional offers and special deals.

How you opt in: Customers may opt in to our SMS program in person at our location by completing a written or digital opt-in form that clearly discloses the program name, message purpose, message frequency, applicable message and data rates, and links to this Privacy Policy and our SMS Terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us using the information below. Opting out of SMS will not affect your ability to place orders or receive service through other channels.

SHARING YOUR INFORMATION

We do not sell your personal information. We may share limited information with:
- Shipping and delivery partners to fulfill your orders
- Payment processors for secure transaction handling
- Analytics providers to help us understand website usage
- Legal authorities when required by law

All third-party partners are required to handle your data securely and only for the purpose of providing their service to us.

Mobile opt-in data and consent (including phone numbers collected for SMS) are expressly excluded from all information sharing described above. We do not share, sell, rent, lease, loan, trade, or otherwise transfer SMS opt-in data or consent to any third party or affiliate for any purpose.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill orders, maintain your account, comply with legal obligations, and resolve disputes.

YOUR RIGHTS

Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Lodge a complaint with a data protection authority

To exercise any of these rights, contact us using the information below.

CHILDREN'S PRIVACY

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

SECURITY

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no internet transmission is completely secure.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects when changes were last made. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

CONTACT US

Golden House Foods
Website: www.GoldenHouseFoods.com
Email: privacy@goldenhousefoods.com